Your opinion is vital in helping Mercury Die pursue its goal of continuous improvement. Please complete the questions below and click the "Submit" button at the bottom of the form when finished. Your responses will be emailed to Mercury Die and included in the continuous improvement process.
Name (optional):
Company (optional):
Email (optional):
Telephone number (optional):
Sales Representation
Please rate your sales representative regarding their:
Outstanding Above Average Average Below Average Poor
Ability to be reached by you
Promptness in returning calls
Ability to understand your company's requirements
Technical competence
Reliability in meeting commitments that have been made to you
Responsiveness to problems
Please note anything else you would like to tell Mercury Die, or any suggestion or criticism you would like them to have, regarding their sales representation.
Customer Service
Please rate the ease with which you:
Outstanding Above Average Average Below Average Poor
Reach the person you want at Mercury Die
Place an order with Mercury Die
Get information about your order's status
Please note anything else you would like to tell Mercury Die about their customer service.
Product Delivery
Please rate Mercury Die's:
Outstanding Above Average Average Below Average Poor
Response time, i.e. how their product delivery meets your company needs
Track record of meeting the delivery dates they promise
Correctness of shipments, i.e. do you get what you ordered
Promptness with which you are notified about any shipping delays
Please note anything else you would like to tell Mercury Die regarding their product delivery.
Product Quality
Please rate:
Outstanding Above Average Average Below Average Poor
The consistency of the quality of the products received from Mercury Die
The timeliness of any corrective action taken by Mercury Die regarding quality related issues
Your satisfaction level of any corrective action that Mercury Die takes regarding quality related issues
Please note anything else you would like to tell Mercury Die regarding the quality of their products.
Billing Process
For Mercury Die, please rate the:
Outstanding Above Average Average Below Average Poor
Accuracy of shipping documents and invoices. Are they easy to understand?
Timely mailing of invoices. Do you receive them when expected?
Responsiveness to requests for corrections to invoices and shipping documents
Please note anything else you would like to tell Mercury Die regarding any of their invoicing and credit practices.
Design Capabilities
Please rate the:
Outstanding Above Average Average Below Average Poor
Quality of the design capabilities at Mercury Die
Availability of sample and design work. Is it adequate to the needs of your sales force?
Design service provided. Are the designers providing suggestions and ideas that help you sell product?
Please note anything that you would like to tell Mercury Die that would make the design service more valuable to you.
Competition Comparisons
Is Mercury die better than, equal to, or below the competition with regard to:
Better Than Equal To Below
The effectiveness of their sales representatives
Customer service provided by telephone
Promptness in preparing quotes
Response time
Delivery performance
The availability of order status information
The range of products available
The quality of products
Pricing responsiveness
Getting a fair value for the dollar
Technical innovation and creativity
A demonstrated desire to help with the professional development of your people
Overall company reputation
If there is any supplier you feel does something better, who is it?
What is it that this other supplier does especially well?
Final Questions and Suggestions
If there is something specific that sets Mercury Die apart from your other vendors, what is it?
What area would you most like to see improvement to make Mercury Die a more valued supplier?
Overall, please note anything else you would like to tell Mercury Die, or any suggestions or advice you would like them to have.
PRIVACY STATEMENT
Mercury Die will not sell or rent your information to anyone. Mercury Die will not disclose any of your information to a third party without your permission unless there are special circumstances, such as when we believe in good faith that the law requires it, or disclosure is necessary to protect our rights or property or other users of our site. Thank you for your responses.
